Media sync failed

Medup's Avatar

Medup

06 Apr, 2020 02:11 AM

Mon Apr  6 08:24:18 2020: Media sync starting...
Mon Apr  6 08:24:18 2020: Media sync failed.
Mon Apr  6 08:50:24 2020: Media sync starting...
Mon Apr  6 08:50:24 2020: Media sync failed.
Mon Apr  6 09:02:48 2020: Media sync starting...
Mon Apr  6 09:02:48 2020: Media sync failed.
Mon Apr  6 09:02:55 2020: Media sync starting...
Mon Apr  6 09:02:55 2020: Media sync failed.
Mon Apr  6 09:55:54 2020: Media sync starting...
Mon Apr  6 09:55:54 2020: Media sync failed.

My media files can't be synchronized, now I can only manually backup to ankidriod, which is very troublesome.
I don't know why the media files will not sync.
I found that as long as I turn on "Synchronize audio and images too", every time I synchronize, the previous pop-up window will appear. When I close it, he cannot synchronize the media files.

Version 2.1.22 (0ecc189a)
Python 3.8.0 Qt 5.14.1 PyQt 5.14.1

  1. Support Staff 1 Posted by Damien Elmes on 06 Apr, 2020 04:49 AM

    Damien Elmes's Avatar

    Do you use a VPN or proxy?

  2. 2 Posted by Medup on 06 Apr, 2020 04:54 AM

    Medup's Avatar

     I used a proxy (SSR)Your server is abroad, use a proxy to speed up the synchronization.
    Does this affect synchronized media?

    ------------------ 原始邮件 ------------------
    发件人: "Damien Elmes"<[email blocked]&gt;;
    发送时间: 2020年4月6日(星期一) 中午12:49
    收件人: "旭尧丶乄"<[email blocked]&gt;;
    主题: Re: Media sync failed [Anki (Computer Version) #40297]

  3. Support Staff 3 Posted by Damien Elmes on 06 Apr, 2020 05:02 AM

    Damien Elmes's Avatar

    The media syncing uses a different networking library, so I suspect it may be failing to pick up the proxy. Do you have HTTPS_PROXY set? https://docs.ankiweb.net/#/syncing?id=proxies

  4. 4 Posted by Medup on 06 Apr, 2020 05:07 AM

    Medup's Avatar

    I will set it soon.
    I only use local network to sync the media successfully just now.
    thank you !!!

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