Optus syncing issues

G's Avatar


29 Mar, 2020 09:56 AM

This comment was split from the discussion: Syncing doesn't work

I'm very confused.

My internet provider is Optus (from Australia). How is this happening to all these different networks, but not a problem from Anki end.

My internet connection is working with everything else, is it the way that data gets sent between my ISP and anki that this is occuring?
Hopefully can get fixed. I would at least appreciate the option to turn off auto sync, as when I am doing reviews, I get this annoying pop every few minutes.

  1. Support Staff 1 Posted by Damien Elmes on 29 Mar, 2020 09:59 AM

    Damien Elmes's Avatar

    Anki's servers are hosted in Germany, so even if you're able to browse Australian and American sites, it may be that a link between you and the German servers is experiencing an issue. For what it's worth, I am not seeing any speed issues when syncing from a Telstra connection.

    If you update to the latest beta, it will not show errors messages when media is syncing in the background: https://betas.ankiweb.net

  2. 2 Posted by G on 29 Mar, 2020 10:05 AM

    G's Avatar

    Thank you very much Damien.

    I will download the beta now, that will make this a lot better. Cheers

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