Crashing with Surface Pro 7 - Intel Iris Plus Graphics - OpenGL 4.6.0

eatbear's Avatar

eatbear

06 Dec, 2019 10:55 PM

I am unable to even load up Anki using the standard OpenGL drivers (I get the issue a lot of people have been facing with the OpenGL 2.0+ error). I have been consistently crashing (both the Anki app and even a full OS crash) with Anki while using the software acceleration mode. I have tried changing between auto, angle and software via command line, but I am still unable to complete a deck before crashing on either setting.

I have attempted to update my Intel graphics drivers but they seem to be up-to-date according to Windows Update (though, I think they may be a couple releases behind Intel). I disabled the device and uninstalled/reinstalled the drivers just in case something was corrupted, but nothing changes. Regardless, I am validating OpenGL version 4.6.0.

Here is a current export of system settings from Intel Driver:

Report Date: Friday, 06 December 2019
Report Time [hh:mm:ss]: 02:49:49 PM
Driver Version: 25.20.100.7101
You're using the most current driver.
Operating System: Microsoft Windows 10 Home 10.0.18363
Language: en-US
Physical Memory: 15.6 GB
Vendor ID: 8086
Device ID: 8A52
Device Revision: 07
Graphics Output Protocol (GOP) Version: 14.0.1027
Current Resolution: 2736x1824

Processor: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
Processor Speed: 1498 MHz
Processor Graphics in Use: Intel(R) Iris(R) Plus Graphics
Shader Version: 5.1
OpenGL* Version: 4.6.0
OpenCL* Version: 2.1
Vulkan* Version: 1.1.114

* Microsoft DirectX* *
Runtime Version: 12
Hardware-Supported Version: 12

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Digital Display 1 *

Display Name: Built-In Display
Display Type: Digital
Serial Number: -
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: Built-In Display

Maximum Image Size
Horizontal - 10.24 inches
Vertical - 6.69 inches

Supported Modes
2736 x 1824 (60p Hz)

Power Management Support
-

Raw EDID:
00 FF FF FF FF FF FF 00 30 E4 55 05 A1 00 00 10
00 1A 01 04 A5 1A 11 78 03 EE 95 A3 54 4C 99 26
0F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 3F 7F B0 A0 A0 20 34 70 30 20
3A 00 04 AD 10 00 00 19 00 00 00 FD 00 30 3C 00
00 21 04 0A 14 14 14 14 14 14 00 00 00 FE 00 4C
47 44 5F 4D 50 30 2E 32 5F 0A 20 20 00 00 00 FE
00 4C 50 31 32 33 57 51 31 31 32 36 30 34 00 3F

* Other names and brands are the property of their respective owners.

  1. 1 Posted by eatbear on 06 Dec, 2019 11:00 PM

    eatbear's Avatar

    I should have mentioned in the original post that this is a brand new machine, so I am using the latest version of Anki (2.1.15 - 442df9d6). I have AnkiWeb active, as well.

    Could this be something where OpenGL 4.6.0 is not being properly acknowledged upon startup, or is it simply not compatible?

  2. Support Staff 2 Posted by Damien Elmes on 07 Dec, 2019 09:09 PM

    Damien Elmes's Avatar

    Apps shouldn't be able to cause your system to crash - that sounds like it may be an error in your video drivers, or a hardware fault. If you've tried all three video drivers, I'm afraid the only other suggestion I have for you is to see if the -alternate build on the Anki website performs any better.

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