Anki freezes when adding a card

DI's Avatar

DI

06 Dec, 2019 08:05 AM

I have the last Win10 and use an updated 2.1 Anki desktop app with NO add-ons. The app keeps freezing every time i try to add new words. Also it sometimes happend while just scrolling and viewing cards in "Browse" menu. Usually while "Adding" cards, it doesn't freeze for the first 5-10 seconds, but then the whole app turns "not responding". I've tried to restart the app, restart the computer and reinstalled Anki multiple times (tried to delete not only the app, but also the local database and files and then reimported everything), all in vain. Really don't know what the issue is. Please help.

  1. Support Staff 1 Posted by Damien Elmes on 06 Dec, 2019 09:54 PM

    Damien Elmes's Avatar

    Things you could try:

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