Michael Gray's Avatar

Michael Gray

05 Dec, 2019 04:49 AM

I have uninstalled version 2.0.51 on my computer (Microsoft, Windows 10), and installed version 2.1.15. In fact I have done it several times, even though the app says I now have version 2.1.15

When I open Anki on my computer, I still get the warning about the need to update, and it says in "About" that I still have version 2.0.51.

Very frustrating.


  1. Support Staff 1 Posted by Damien Elmes on 05 Dec, 2019 06:57 AM

    Damien Elmes's Avatar

    If you didn't uninstall the old version first, you can remove the c:\program files (x86)\anki folder.

  2. 2 Posted by Michael Gray on 05 Dec, 2019 10:17 AM

    Michael Gray's Avatar

    Hi Damien, thank you for your reply. Not sure about instruction to type
    above the line, not possible to enter characters there.

    Do you mean I can delete all the files under c:\program files(x86)\anki
    without losing my cards and the information they contain, text, images, mp3
    files, etc?


  3. Support Staff 3 Posted by Damien Elmes on 06 Dec, 2019 01:38 AM

    Damien Elmes's Avatar

    Yes, deleting that folder will not delete your card data.

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