I can't update Anki.

André Carlos's Avatar

André Carlos

02 Dec, 2019 08:27 PM

Hi.
I upgraded from Anki 2.0 to 2.1.15 (windows 10 - 64bits), but when trying to start the program the following message appears:
Anki's prefs21.db file was corrupt and has been recreated. If you were using multiple profiles, please add them back using the same names to recover your cards.

I uninstalled and installed several times.
I restarted the PC several times.
I searched prefs21.db and prefs.db to rename it, but it doesn't have.
I deleted my decks from the old version.
I used programs for complete uninstallation.
I do not use extensions and already tried to start by pressing "shift".
I tried other versions, even Beta.
Nothing worked, I can not even enter the program, because only the message above appears.

Please help me. Thanks for listening.

  1. Support Staff 1 Posted by Damien Elmes on 02 Dec, 2019 08:59 PM

    Damien Elmes's Avatar

    You can locate the prefs files in your Anki data folder, and renaming them will likely fix the problem: https://apps.ankiweb.net/docs/manual.html#file-locations

  2. 2 Posted by André Carlos on 02 Dec, 2019 10:50 PM

    André Carlos's Avatar

    Thank you very much, it worked! :)

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