Lost Decks

Natalie Fenske's Avatar

Natalie Fenske

09 Nov, 2019 05:07 AM

I recently received an error message when attempting to sync my decks between devices. It recommended I upload my decks to ankiweb, and then sync my devices and that my decks should be able to be downloaded afterwards.

However, after doing this I lost a really big deck of cards. Is there any possible way to get them back? I searched AnkiWeb and there were no results.... I'm really hoping they aren't gone.

Any help would be so so appreciated

  1. Support Staff 1 Posted by Damien Elmes on 09 Nov, 2019 10:07 PM

    Damien Elmes's Avatar

    If you accidentally synced in the wrong direction, you may be able to recover your data from an automatic backup:

    Restoring an Automatic Backup (Recovering from Data Loss)

  2. 2 Posted by Natalie Fenske on 10 Nov, 2019 12:23 AM

    Natalie Fenske's Avatar

    So I was able to recover my data! Thank you so much. I think some cards were lost, but I'll take it.

    To make sure this doesn't happen again how should I go about syncing my cards now..?

    I really appreciate the help!

  3. Support Staff 3 Posted by Damien Elmes on 10 Nov, 2019 11:20 PM

    Damien Elmes's Avatar

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