Anki no longer opens on Mac after software update.

ajkim7's Avatar

ajkim7

07 Nov, 2019 08:14 PM

I'm using Anki on Mac, but ever since I updated software v. 10.15.1 Mac OS Catalina, Anki won't open.
The error message says 'The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.' and detail message says "Apple's transition to 64-bit technology is now complete. Starting with macOS Catalina, 32-bit apps are no longer compatible with macOS. If you have a 32-bit app, please check with the app developer for a 64-bit version."
Could anyone please help me to resolve this issues?
I need Anki for everyday use.

Thank you!
AJ

  1. Support Staff 1 Posted by Damien Elmes on 07 Nov, 2019 10:04 PM

    Damien Elmes's Avatar

    You're on an old version - please grab the latest from the Anki website.

  2. 2 Posted by ajkim7 on 15 Nov, 2019 05:09 PM

    ajkim7's Avatar

    Thank you very much!

    First couple of time, I reinstalled newest version of the app, but didn't work.
    But last attempt, it worked magically.
    Thank you!!

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