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When you have problems, please try the following.
1. Restart Anki
Please close Anki, then start it again.
If you are unable to close Anki because of an error message, you can either terminate Anki using your task manager, or restart your computer. Anki saves periodically, so you should not lose more than a few minutes of work in most circumstances.
If the problem does not occur again, you can skip...
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