Random Images Missing

Paraic Ross's Avatar

Paraic Ross

04 Nov, 2019 01:41 PM

Many random images are now missing.

On Mac, I've checked the collection.media folder and all images seem to be there.

When I press the "check media" button I get a message reading, "Anki does not support files in subfolders of the collection.media folder" and a very long list of the images that seem to be missing.

Has anyone any useful ideas? Please...

  1. Support Staff 1 Posted by Damien Elmes on 05 Nov, 2019 01:02 AM

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    Media files must be place directly in the collection.media folder, not in subfolders. If you you moved the images into subfolders, you'll need to move them back for Anki to be able to find them.

  2. Support Staff 2 Posted by Damien Elmes on 05 Nov, 2019 01:02 AM

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  3. 3 Posted by Paraic Ross on 05 Nov, 2019 06:44 AM

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    Thanks for the prompt reply.

    I understand from the other posts that there should be no subfolders to the collection.media folder. I haven’t moved any images. I simply copy and paste images and allow Anki manage itself. Indeed, as you know the library folder on Mac is hidden. I only discovered how to access it yesterday.

    As far as I can tell all the images and sound files are all still there. There is one subfolder (not put there by me) in collection.media folder the called "file/“. That has a collection of empty folders. It runs as below:

    collection.media / file/ / Users / paraic / Library / Colors

    If these empty subfolders aren’t the problem, what other cause could there be?

  4. Support Staff 4 Posted by Damien Elmes on 05 Nov, 2019 10:52 PM

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    You appear to have synced a bunch of media deletions on the 21st. If you're unable to locate the missing media files in your trashcan, please let me know and I can restore the m from an AnkiWeb backup.

    Anki won't have created that folder itself - if it's empty, I'd suggest removing it.

  5. 5 Posted by Paraic Ross on 06 Nov, 2019 04:51 AM

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    Yes! Please restore from Ankiweb backup. My trashcan is empty. I have no
    idea how I managed synch media deletions.

    To be clear you advise me to delete the "file/" folder I found in the
    "cołlection.nedia" folder?

  6. Support Staff 6 Posted by Damien Elmes on 06 Nov, 2019 09:40 PM

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    I've restored the media files that were deleted recently - they should automatically download the next time you sync.

  7. 7 Posted by Paraic Ross on 07 Nov, 2019 08:20 PM

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    Very many thanks! It's back working fine.

    One question: I note there's a pay version of the app for Mac. I use an old
    MacBook Pro from 2012 but synch to an android phone.

    Would it work for me?
    Is it a better app?
    Would it feed from same Anki files I have now?

  8. Support Staff 8 Posted by Damien Elmes on 07 Nov, 2019 10:05 PM

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    That sounds like an unrelated app:

    AnkiApp is not part of the Anki ecosystem

  9. 9 Posted by Paraic Ross on 08 Nov, 2019 07:52 AM

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    That's a pretty despicable ploy. The way the blurb was written lead me to believe it was part of same stable

    Do you have a channel for feedback:

    The "added today" button was very useful. I miss it!
    I find when I try drag words, images or sound files within "add card”, the app freezes. I have to close “add card” and start again

  10. Support Staff 10 Posted by Damien Elmes on 08 Nov, 2019 09:57 PM

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    Do you mean you want to view the cards added today in the browse screen? You can do that via the filter button.

    Dragging issues are on the todo list to look into, thanks.

  11. 11 Posted by Paraic Ross on 19 Nov, 2019 12:48 PM

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    Dear Damien,

    Thanks. I found the cards added today button via the filter button.

    More worryingly, random images are beginning to disappear again. It is much milder than the last time but I don’t want let it snowball. Am I making some stupid/fundamental error when synching?

  12. Support Staff 12 Posted by Damien Elmes on 19 Nov, 2019 08:06 PM

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    It doesn't look like any deletions have been synced recently. Could you give me an example card that is not showing the media on AnkiWeb?

  13. 13 Posted by Paraic Ross on 20 Nov, 2019 02:42 PM

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    See two examples below. Oddly, I’ve found that the images are retained on the Mac but don’t show up on the phone. I’ve tried, of course, to synch to solve but the cards on the two cards on the phone remain the same, without image

    Lucia e Marco si sono sposati __ la famiglia fosse contraria. / Lucia e Marco si sono sposati nonostante la famiglia fosse contraria.

    __ qualsiasi __ / un qualsiasi numero

  14. Support Staff 14 Posted by Damien Elmes on 20 Nov, 2019 07:47 PM

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    That file is in AnkiWeb, so it looks like it hasn't been downloaded by AnkiMobile yet. Please log out in the sync preferences of AnkiMobile then sync again, which will force a full scan for any missing media.

  15. 15 Posted by Paraic Ross on 21 Nov, 2019 04:09 PM

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    Thanks a million! That's fixed it.

  16. 16 Posted by Paraic Ross on 27 Feb, 2020 02:14 PM

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    Dear Damian,

    When trying sort my various decks I accidentally deleted one: "5. English Deck”

    I had meant to export it and then delete it (I don’t use it these days)

    Is there anyway you could restore it ??

    Best ,
    Paraic

  17. Support Staff 17 Posted by Damien Elmes on 28 Feb, 2020 12:07 AM

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    You should be able to recover it from an automatic backup:

    Restoring an Automatic Backup (Recovering from Data Loss)

  18. 18 Posted by Paraic Ross on 28 Feb, 2020 11:53 AM

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    Thanks!

    That worked well

  19. 19 Posted by Paraic Ross on 11 Mar, 2020 07:17 AM

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    Dear Damien,

    Sorry to bother you.

    I’m trying to add a field (I call it "Root") to new card-note type I’ve created.

    I want it to sit between the fields "6. IPA", and, "7. Translation”. I’ve been working thro every way I can think to do it, and, searched the Anki manual, knowledge base and online forums but still keep getting the message:

    {unknown field Root}

    Could you please forward me a link to explain how to competently add fields ?

    Best
    Paraic

  20. 20 Posted by Paraic Ross on 12 Mar, 2020 06:51 AM

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    Please ignore this. Figured a way to do what I wanted today

    Sorry to bother you with small stuff...

  21. Support Staff 21 Posted by Damien Elmes on 12 Mar, 2020 11:36 AM

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    No problem, glad you were able to figure it out!

  22. 22 Posted by Paraic Ross on 01 May, 2020 09:07 AM

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    Dear Damien,

    I’m having a problem with my Swedish Deck, “Svenska - 1000+ words”

    I had something around 4,000 notes.

    A couple of nights ago, I then tried delete the optional card 2 which I found fairly useless. That seemed to work BUT I now see I have 798 notes in that “1000+ words” sub-deck.

    Also, my daily review is set for 150. Yesterday Anki offered me about 50 cards, today about 70.

    Have I made a BIG mistake?

    Best,
    Paraic

  23. Support Staff 23 Posted by Damien Elmes on 01 May, 2020 10:41 AM

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    If you have made unwanted changes, you'll need to restore from an automatic backup made before those changes:

    Restoring an Automatic Backup (Recovering from Data Loss)

  24. 24 Posted by Paraic Ross on 01 May, 2020 11:22 AM

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    Will i lose notes added since the deletions?

  25. Support Staff 25 Posted by Damien Elmes on 01 May, 2020 11:26 PM

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    Yes - if you want to preserve them, you'll need to move them to a separate deck and export them as an .apkg, then import them into the backup.

  26. 26 Posted by Paraic Ross on 02 May, 2020 12:49 PM

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    I see. Thanks!

    I there any way to easily identify the notes added in last days - apart from “added today” on dropdown menu in browse?

  27. 27 Posted by Paraic Ross on 02 May, 2020 02:54 PM

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    Please ignore question below. I figured out how identify cards added in recent days.

    My real pressing question is, is there any way to get rid of optional cards …without deleting most of my notes?

  28. 28 Posted by Paraic Ross on 02 May, 2020 05:31 PM

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    Is the solution to migrate those affected vnotes to a new card type without
    optional cards?

  29. 29 Posted by addons_zz on 03 May, 2020 06:18 AM

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    @Paraic What is "an optional card"?

  30. 30 Posted by Paraic Ross on 03 May, 2020 05:41 PM

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    Thanks for reply. Sorry for the confusion.

    I mean how do I delete "a card type" from multiple notes ? I tried last week and it deleted most of my deck - I’ve recovered it now

    I've use a template I took from Fluent Forever. They have 3 card types for each note. I only want keep Card 1. Fluent forever have termed cards 2 and cards 3 as “optional cards”

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