Anki 2.1.15 will not open/not responding

David's Avatar

David

02 Nov, 2019 03:19 PM

I downloaded the most recent version of anki on my Mac (OS X Catalina v10.15) in order to install the Amboss learning card add on. After the installation the anki software will not open and eventually I a window pops up saying anki is not responding. Any ideas on how to fix this?

  1. Support Staff 1 Posted by Damien Elmes on 02 Nov, 2019 10:13 PM

    Damien Elmes's Avatar

    Please try restarting your computer, and renaming your Anki data folder if the problem persists: https://apps.ankiweb.net/docs/manual.html#file-locations

  2. 2 Posted by david fischer on 05 Nov, 2019 05:50 PM

    david fischer's Avatar

    Hi Damien,

    I tried restarting my computer, renaming the Anki data folder and then
    restarting the computer again. The Anki software still will not open. I saw
    on reddit that Mac OS X Cantalina (v10.15) may not be compatible with Anki.
    Could this have something to do with it? I am a medical student and Anki is
    my primary tool of study so not having it is problematic. If there is
    anyway to make the software once again functional on my Mac I would
    greatly appreciate it. Please let me know if you have any other suggestions.

    David Fischer

  3. 3 Posted by Hussain on 05 Nov, 2019 07:07 PM

    Hussain's Avatar

    I double clicked on the apliction and the timer symbol is displayed next to the mouse for a bit then goes away and the aplication doesnt open

  4. Support Staff 4 Posted by Damien Elmes on 06 Nov, 2019 12:01 AM

    Damien Elmes's Avatar

    Hi David,

    Anki is running fine on a Catalina installation here, so the issue may be something specific to your system. Please give the -alternate version on the website a go and see if that works for you.

  5. 5 Posted by david fischer on 06 Nov, 2019 01:53 AM

    david fischer's Avatar

    Hi Damien,

    I already tried the alternate version before reaching out. Please let me
    know if you have any other thoughts. If not, thank you for your time. I
    appreciate your help.

    Best regards,

    David Fischer

  6. Support Staff 6 Posted by Damien Elmes on 06 Nov, 2019 09:37 PM

    Damien Elmes's Avatar

    If you start Anki from terminal.app using the following line, what does it print?

    /Applications/Anki.app/Contents/MacOS/Anki

  7. 7 Posted by Laura on 22 Jan, 2020 11:40 AM

    Laura's Avatar

    Mines doing the same thing! when i put the line into terminal it comes back with /Applications/Anki.app/Contents/MacOS/Anki
    -bash: /Applications/Anki.app/Contents/MacOS/Anki: No such file or directory

  8. Support Staff 8 Posted by Damien Elmes on 22 Jan, 2020 11:44 AM

    Damien Elmes's Avatar

    Please make sure you've dragged Anki from inside the .dmg to your Applications folder first.

  9. 9 Posted by Laura Murdoch on 24 Jan, 2020 07:57 PM

    Laura Murdoch's Avatar

    Hi Damien,

    I can’t seem to do this
    I download the file and it appears in my downloads, I double click to expand the file, an application is created, I move it to applications folder, but it still won’t open

    Thanks,
    Laura

  10. Support Staff 10 Posted by Damien Elmes on 25 Jan, 2020 11:24 PM

    Damien Elmes's Avatar

    Hi Laura,

    Perhaps you added the app to your personal Applications folder instead of the system one? If that's the case, please add a ~ to the start of the terminal command, eg

    ~/Applications/Anki.app/Contents/MacOS/Anki

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