My cards aren't syncing

megha nayyar's Avatar

megha nayyar

01 Nov, 2019 10:04 PM

I bought the app on my ipad and am trying to sync it with my computer ANKI app and I logged into my account and hit sync but nothing happens nd I just got this error message

Anki 2.1.15 (442df9d6) Python 3.6.7 Qt 5.12.1 PyQt 5.11.3
Platform: Mac 10.14.5
Flags: frz=True ao=False sv=1

Caught exception:
  File "aqt/progress.py", line 72, in handler
  File "aqt/browser.py", line 507, in _closeWindow
  File "aqt/editor.py", line 384, in cleanup
  File "aqt/editor.py", line 309, in setNote
<class 'RuntimeError'>: wrapped C/C++ object of type QWidget has been deleted
Caught exception:
  File "aqt/progress.py", line 72, in handler
  File "aqt/browser.py", line 507, in _closeWindow
  File "aqt/editor.py", line 384, in cleanup
  File "aqt/editor.py", line 309, in setNote
<class 'RuntimeError'>: wrapped C/C++ object of type QWidget has been deleted

  1. Support Staff 1 Posted by Damien Elmes on 01 Nov, 2019 10:45 PM

    Damien Elmes's Avatar

    Please follow the steps on the following page and let me know how you go.

    When problems occur

  2. 2 Posted by megha nayyar on 01 Nov, 2019 10:51 PM

    megha nayyar's Avatar

    I just lost over 30 cards trying to sync it. I would like a refund. I am
    not happy with this product

  3. 3 Posted by megha nayyar on 01 Nov, 2019 10:54 PM

    megha nayyar's Avatar

    Is there away to get those flash cards that I lost back?

  4. Support Staff 4 Posted by Damien Elmes on 01 Nov, 2019 11:04 PM

    Damien Elmes's Avatar

    If you accidentally synced in the wrong direction, you may be able to recover the cards from an automatic backup:

    Restoring an Automatic Backup (Recovering from Data Loss)

    For information on requesting a refund, please see

    Requesting a refund for AnkiMobile

  5. 5 Posted by megha nayyar on 24 Nov, 2019 05:51 PM

    megha nayyar's Avatar

    How come when I try to add more cards on my Anki app it doesn't add more
    than 20?

  6. Support Staff 6 Posted by Damien Elmes on 25 Nov, 2019 07:34 AM

    Damien Elmes's Avatar

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