virus detected

fred1st's Avatar

fred1st

25 Oct, 2019 10:04 AM

I have had ANKI installed for some time and just recently gotten interested in using it regularly. Intego AntiVirus this morning detected a virus, it said, and I elected to block it. Then I found the ANKI support comment that it is a false positive. so I downloaded the program again (Intego removed it from my hard drive) and I get a virus warning again. I have informed Intego of this situation.

Meanwhile I hold the newly-installed version in limbo waiting to quarantine or TRUST. Please advise. Screenshot of new download virus warning is included here.

Thanks for help. I'm really disappointed that my forward progress with ANKI and Polar and my research have been placed on hold until this issue is resolved.

  1. Support Staff 1 Posted by Damien Elmes on 25 Oct, 2019 11:37 PM

    Damien Elmes's Avatar
  2. 2 Posted by fred1st on 26 Oct, 2019 12:02 AM

    fred1st's Avatar

    Of course I saw that brief dismissal, since that is the only search
    response with input of term VIRUS. It did not comfort me. If you had said
    that ANKI is incorrectly identified as carrying the OSX/MacOffer virus (or
    listed others that appear in false positives with Anki installs) that would
    be information I (and others) could use.

    I am hoping that Intego VirusScan will give me the answers I need to feel
    secure in using ANKI again. At this point, I do not have that security.

  3. Support Staff 3 Posted by Damien Elmes on 26 Oct, 2019 12:40 AM

    Damien Elmes's Avatar

    There have been numerous instances in the past where antivirus programs have incorrectly claimed Anki had a virus, and in every case they have been wrong, so please direct any frustration you're having at your AV company.

    https://www.virustotal.com/gui/url/abb83b44bbd42e00e05b373c7afece03...

  4. 4 Posted by fred1st on 28 Oct, 2019 04:15 PM

    fred1st's Avatar

    It is hard to TRUST until you hear it from the horse's mouth. False
    Positive indeed. Now back to work!

    ---------- Forwarded message ---------
    From: Chris (Intego Support) <[email blocked]>
    Date: Mon, Oct 28, 2019 at 10:49 AM
    Subject: [Intego Support] Re: Need to unblock a false positive
    To: Fred1st <[email blocked]>

    ##- Please type your reply above this line -##

    Your request (#466192 <https://support.intego.com/hc/requests/466192>) has
    been updated. You can reply to this email or follow the link below:
    http://support.intego.com/hc/requests/466192

    *Chris* (Intego Support)

    Oct 28, 09:49 CDT
    Hello Fred,

    Thank you for your patience.

    This detection was determined to be a false positive. We have removed the
    malware signature from the next malware definition update that will be
    released today.

    Thank you for bringing this to our attention.

    Please let us know if you have any other questions.

    Kind Regards,

    Chris
    Intego Support Team

    ------------------------------

    Intego Technical Support http://www.intego.com/support

    User manuals are available from the 'Help' menu in all Intego software.

    Keep up-to-date with the latest Mac security information.
    Visit the Intego Mac Security Blog: http://www.intego.com/mac-security-blog/

    Follow us on Twitter: @IntegoSecurity

    Facebook: http://www.facebook.com/Intego

    ------------------------------

    *Chris* (Intego Support)

    Oct 25, 18:00 CDT
    Dear Fred,

    Thank you for your reply.

    We're currently investigating the issue you have reported. We will reply to
    this ticket with additional information or troubleshooting steps as soon as
    possible. Thank you for your patience while we research the matter further.

    Kind Regards,

    Chris
    Intego Support Team

    ------------------------------

    Intego Technical Support http://www.intego.com/support

    User manuals are available from the 'Help' menu in all Intego software.

    Keep up-to-date with the latest Mac security information.
    Visit the Intego Mac Security Blog: http://www.intego.com/mac-security-blog/

    Follow us on Twitter: @IntegoSecurity

    Facebook: http://www.facebook.com/Intego

    ------------------------------

    *Fred1st*

    Oct 25, 17:32 CDT
    Download source:

    https://apps.ankiweb.net

    --

    *Chris* (Intego Support)

    Oct 25, 17:20 CDT
    Hello fred,

    Thank you for your screenshot.

    If you trust the software you can click the Trust button to add it to
    VirusBarrier's Trusted Files.

    Where are you downloading the program from? Can you send us the download
    link?

    Please let us know if you have any other questions.

    Kind Regards,

    Chris
    Intego Support Team

    ------------------------------

    Intego Technical Support http://www.intego.com/support

    User manuals are available from the 'Help' menu in all Intego software.

    Keep up-to-date with the latest Mac security information.
    Visit the Intego Mac Security Blog: http://www.intego.com/mac-security-blog/

    Follow us on Twitter: @IntegoSecurity

    Facebook: http://www.facebook.com/Intego

    ------------------------------

    *Fred1st*

    Oct 25, 16:33 CDT
    Since the ANKI app disappeared from my APPS folder after clicking the BLOCK
    option, I went to reinstall and before doing so scanned the downloaded
    file. It was infected with a known virus, or at least appeared to be. It is
    now quarantined. Where do I go from here? I did inform Anki about this
    issue.

    [image: Screen Shot 294.jpg]

    --

    *Chris* (Intego Support)

    Oct 25, 12:22 CDT
    Hello Fred,

    Thank you for your request.

    Was the ANKI app Quarantined? If so you can open the Quarantine Zone and
    select the app and then click the button to Trust it. For more information
    about this please click the following link to the appropriate section of
    the User Manual:

    https://support.intego.com/hc/en-us/articles/223149367-VirusBarrier-X9-User-Manual#QuarantineZone

    Please let us know if you have any other questions.

    Kind Regards,

    Chris
    Intego Support Team

    ------------------------------

    Intego Technical Support http://www.intego.com/support

    User manuals are available from the 'Help' menu in all Intego software.

    Keep up-to-date with the latest Mac security information.
    Visit the Intego Mac Security Blog: http://www.intego.com/mac-security-blog/

    Follow us on Twitter: @IntegoSecurity

    Facebook: http://www.facebook.com/Intego

    ------------------------------

    *Fred1st*

    Oct 25, 04:19 CDT

    Virus Barrier indicated that ANKI app was infected so I immediately blocked
    it. I need to unblock it. ANKI indicates that some antivirus programs have
    not update to recognize the most recent versions. I BADLY need this
    unblocked to continue the work in progress today. Please help. I cannot
    find UNBLOCK anywhere in your helps material.

    Attachment(s)
    Screen Shot 292.jpg
    <https://support.intego.com/attachments/token/vAmiwI4L6LH7hWCrz0FKKqQtK/?name=Screen+Shot+292.jpg>
    This email is a service from Intego Support.
    [ER9P87-GWP9]

    --
    *Fred First *
    *[email blocked] <[email blocked]> / (540) 651-4563*
    *fragmentsfromfloyd.com <http://fragmentsfromfloyd.com>
     / facebook.com/fred1st.OF.floydVA <http://facebook.com/fred1st.OF.floydVA>*

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