Cards keep resetting on their own!

mike's Avatar


20 Oct, 2019 12:52 AM


I am an avid anki user, and am having serious glitches with my anki 2.1.

I have a deck that keeps being reset every time I exit out of anki. I restored a previous version of my decks, but upon trying to sync the deck it keeps reverting back to its reset state. This has not been an issue until yesterday. So basically the "stats" page says that I have 100% unseen, even though, my bar graphs show that I have most of the cards complete.

And now, when I tried to sync my deck with a previously restored version, the app closed and I received a popup (which I am attaching). I am unable to press anything on this popup and I am unable to restart the anki app...

I am a medical student with an exam this week, so this is a serious issue and time is of the essence.

Please help, thanks.

  1. Support Staff 1 Posted by Damien Elmes on 20 Oct, 2019 11:16 PM

    Damien Elmes's Avatar

    Please follow the steps on

    When problems occur

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