Error in Media Verification.

Jonas's Avatar

Jonas

19 Oct, 2019 12:49 PM

Hey. I'm Jonas and I have a problem with my Media on Anki.

I can't do my verification and delete unused Media on ANki.

Here's the issue:
Erro
Ocorreu um erro. Por favor, vá para Ferramentas > Verificar Banco de Dados para ver se isso corrige o problema.
Se o problema persistir, por favor relate-o em nossa página de ajuda. Copie e cole a informação abaixo dentro de seu relatório.
Anki 2.1.14 (7b93e985) Python 3.6.7 Qt 5.12.1 PyQt 5.11.3
Platform: Windows 10
Flags: frz=True ao=False sv=1

Caught exception:
  File "aqt\main.py", line 1137, in <lambda>
  File "aqt\main.py", line 1154, in deleteUnused
  File "lib\site-packages\send2trash\plat_win.py", line 86, in send2trash
<class 'PermissionError'>: [WinError 32] None: 'C:\\Users\\Jonas\\AppData\\Roaming\\Anki2\\Jonas\\collection.media\\debug.log'

  1. Support Staff 1 Posted by Damien Elmes on 19 Oct, 2019 11:32 PM

    Damien Elmes's Avatar

    You'll need to fix the permissions or delete the file mentioned at the end of the error message.

    Windows permission problems

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