Having problem running Anki on my PC

mehdi safaie's Avatar

mehdi safaie

18 Oct, 2019 09:14 AM

As I download the exe file from the site and run it on my PC, I get this message of "Anki was unable to open your collection file ..." and bellow is the error I received from my system. I have tried different versions of Anki for my 32 bit windows, but the same problem persists.

Anki 2.1.11 (3cf770c7) Python 3.6.1 Qt 5.9.7 PyQt 5.9
Platform: Windows 7
Flags: frz=True ao=False sv=?

Unknown error

thanks for your support

  1. 1 Posted by mehdi safaie on 18 Oct, 2019 09:18 AM

    mehdi safaie's Avatar

    I have some problem with opening Anki on my PC.
    Anki 2.1.11 (3cf770c7) Python 3.6.1 Qt 5.9.7 PyQt 5.9
    Platform: Windows 7
    Flags: frz=True ao=False sv=?

    Unknown error

  2. Support Staff 2 Posted by Damien Elmes on 18 Oct, 2019 10:23 PM

    Damien Elmes's Avatar

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