Most of my decks have disappeared

lyman's Avatar

lyman

15 Oct, 2019 05:46 PM

I logged into my account, then synced my accounts but that made most of my decks have disappear. They were decks I made myself for work and other things which took significant time and effort. Now they are gone and all attempts at finding the backups (%appdata%\Anki2) were unsuccessful. Please let me know this is just a glitch and there is a fix. I put computer version because it's on my computer as well as on my iphone. Let me know what kind of information I can give you to help solve this mystery. Thank you.

  1. Support Staff 1 Posted by Damien Elmes on 16 Oct, 2019 12:15 AM

    Damien Elmes's Avatar

    Please update to the latest Anki version, then use the built in open backup option in the profiles screen.

    Restoring an Automatic Backup (Recovering from Data Loss)

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