Most of my decks have disappeared

lyman's Avatar

lyman

15 Oct, 2019 05:46 PM

I logged into my account, then synced my accounts but that made most of my decks have disappear. They were decks I made myself for work and other things which took significant time and effort. Now they are gone and all attempts at finding the backups (%appdata%\Anki2) were unsuccessful. Please let me know this is just a glitch and there is a fix. I put computer version because it's on my computer as well as on my iphone. Let me know what kind of information I can give you to help solve this mystery. Thank you.

  1. Support Staff 1 Posted by Damien Elmes on 16 Oct, 2019 12:15 AM

    Damien Elmes's Avatar

    Please update to the latest Anki version, then use the built in open backup option in the profiles screen.

    Restoring an Automatic Backup (Recovering from Data Loss)

Comments are closed, but you can start a new discussion.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac