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black boxes

• Edit

Ben Broadfoot at Gmail

13 Oct, 2019 06:04 AM

Over the last few weeks on the windows desktop version of Anki, I've started to have black boxes appear obscuring some of my answer cards. They appear sometimes. Only on the answer, not the question (I think). If I resize my window they disappear. Also, I've had some without black boxes appearing, but with some grey text from the previous card hovering in weird places. Again, only on the answers and if I resize the window they disappear.

• boxes.png 101 KB
• boxes_2.png 102 KB
• corruption.png 148 KB

1. Support Staff 1 Posted by Damien Elmes on 13 Oct, 2019 10:18 PM

   

   Please see https://apps.ankiweb.net/docs/knownissues21.html#hardware-accelerat...

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2. 2 Posted by Ben Broadfoot a... on 14 Oct, 2019 12:27 AM

   

   Thanks Damien,

      there is no option within my preferences to select auto, angle or
   software. Only a tickbox for hardware acceleration. If I untick this box, I
   can't reopen anki.

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3. Support Staff 3 Posted by Damien Elmes on 14 Oct, 2019 03:56 AM

   

   Please manually adjust the driver to angle, as described in the above link

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4. 4 Posted by Ben Broadfoot a... on 14 Oct, 2019 09:28 PM

   

   Thanks Damien,

      but the link's description doesn't provide enough information for me to
   be able to do that.

   The command echo auto > %APPDATA%\Anki2\gldriver does nothing in my command
   prompt. Even if I run CMD in administrator mode.

   Instead, for windows, you could change it to this instruction: "You can do
   this by starting File Explorer and typing the
   following: %APPDATA%\Anki2\gldriver Then use Notepad to change the text
   file to read *auto*, *angle*, or *software*."

   Thanks for your help, Ben.

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5. Support Staff 5 Posted by Damien Elmes on 14 Oct, 2019 10:52 PM

   

   The command writes "auto" into the file - replacing "auto" with "angle" would accomplish the same thing without the need to open NotePad. Sounds like you're up and running now in any case?

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6. 6 Posted by Ben Broadfoot a... on 14 Oct, 2019 11:38 PM

   

   Ah great, I see.
   Yeah it's working now.

   So you'd just need to change it to: echo angle > %APPDATA%\Anki2\gldriver

   Thanks, Ben.

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7. Support Staff 7 Posted by Damien Elmes on 15 Oct, 2019 08:09 AM

   

   Yep, that's right.

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