missing png files

Angela's Avatar


10 Oct, 2019 05:50 PM

I have anki on 3 devices that I sync through anki web. Today, I'm suddenly missing all .png image files. I'd just consider reloading the shared deck but I've made a LOT of changes to the deck to make it better. I'll lose all of that work if I redownload that shared deck again. I can see in my check media that these .png are all used but missing. Can't figure out where they all went. Any way to open the old shared deck (without changing the new) and just bring those images into the current deck?

  1. Support Staff 1 Posted by Damien Elmes on 11 Oct, 2019 05:22 AM

    Damien Elmes's Avatar

    Hi Angela,

    I have restored the ~130 files you deleted in a recent sync. The next time you sync, they should automatically download.

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