Can't open anki - crashing profile?

Caitlin's Avatar


10 Oct, 2019 04:10 AM

Please help! I'm in the middle of studying for my exams and today I was just busy doing Anki and trying to sort out all my tags/cards.
I've just imported a new deck and have been altering mine, plus have done lots of study. Thus I've made a lot of changes recently.
However, the program crashed on me while I was moving a card to a new deck.
I tried re-opening it and it mostly synced up before crashing again.
Now anytime I try to open Anki it just directs me to the profile screen. Whenever I open my profile the loading screen appears for less than a second and then crashes again. I really need to study and this is stressing me out.
Please can someone help?


  1. Support Staff 1 Posted by Damien Elmes on 10 Oct, 2019 04:15 AM

    Damien Elmes's Avatar

    Please try the steps on:

    When problems occur

  2. 2 Posted by Caitlin on 10 Oct, 2019 04:19 AM

    Caitlin's Avatar

    Thank you
    Everything was sorted!

    Sorry for bothering you!

  3. Support Staff 3 Posted by Damien Elmes on 10 Oct, 2019 04:21 AM

    Damien Elmes's Avatar

    No problem - happy studies!

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