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I can't log in to my account on my Mac

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moamen

08 Oct, 2019 10:30 PM

I can't log in to my account on my Mac

1. Support Staff 1 Posted by Damien Elmes on 09 Oct, 2019 03:28 AM

   

   If you've forgotten your password, you can reset it from the login page of ankiweb.net

   If you're getting an error, please paste it here.

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2. 2 Posted by Moamen on 10 Oct, 2019 09:55 PM

   

   Thanks for ur response
   But I can log in on the website and on my Android phone but the problem is with my Mac whenever I login this is what I get and I can’t sync the account on my Mac
   I tried to many things but nothing works

   • 76A8237E-8C5E-4643-A66B-9C33938374A7.jpeg 8.59 MB
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3. Support Staff 3 Posted by Damien Elmes on 11 Oct, 2019 05:35 AM

   

   Please see https://apps.ankiweb.net/docs/knownissues21.html#ssl-errors

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4. 4 Posted by Moamen on 11 Oct, 2019 04:22 PM

   

   It keeps telling me:
   Syncing failed:
   Error establishing a secure connection. This is usually caused by antivirus, firewall or VPN software, or problem with your ISP ( Invalid cert.)

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5. Support Staff 5 Posted by Damien Elmes on 11 Oct, 2019 10:45 PM

   

   If the message doesn't change, there is a good chance you have not correctly followed the steps on that link. Did you run the bat file?

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