I can't log in to my account on my Mac
I can't log in to my account on my Mac
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You can use Command ⌘
instead of Control ^
on Mac
Support Staff 1 Posted by Damien Elmes on 09 Oct, 2019 03:28 AM
If you've forgotten your password, you can reset it from the login page of ankiweb.net
If you're getting an error, please paste it here.
2 Posted by Moamen on 10 Oct, 2019 09:55 PM
Thanks for ur response
But I can log in on the website and on my Android phone but the problem is with my Mac whenever I login this is what I get and I can’t sync the account on my Mac
I tried to many things but nothing works
Support Staff 3 Posted by Damien Elmes on 11 Oct, 2019 05:35 AM
Please see https://apps.ankiweb.net/docs/knownissues21.html#ssl-errors
4 Posted by Moamen on 11 Oct, 2019 04:22 PM
It keeps telling me:
Syncing failed:
Error establishing a secure connection. This is usually caused by antivirus, firewall or VPN software, or problem with your ISP ( Invalid cert.)
Support Staff 5 Posted by Damien Elmes on 11 Oct, 2019 10:45 PM
If the message doesn't change, there is a good chance you have not correctly followed the steps on that link. Did you run the bat file?