Installing add-ons impossible

Pablo's Avatar

Pablo

12 Jan, 2018 01:40 PM

Dear Anki Support Team,

I am using Anki Version 2.0.43 on Fedora 27. Basically it is impossible to install any add-ons.
Whenever I try to install an add-on (getting the code from the browser and then pasting it in the intended input box), I get the following error code from Anki:

Download failed: Traceback (most recent call last):
  File "/usr/share/anki/aqt/downloader.py", line 67, in run
    aqt.appShared + "download/%d" % self.code)
  File "/usr/lib/python2.7/site-packages/httplib2/__init__.py", line 1671, in request
    (response, content) = self._request(conn, authority, uri, request_uri, method, body, headers, redirections, cachekey)
  File "/usr/lib/python2.7/site-packages/httplib2/__init__.py", line 1464, in _request
    redirections=redirections - 1)
  File "/usr/lib/python2.7/site-packages/httplib2/__init__.py", line 1671, in request
    (response, content) = self._request(conn, authority, uri, request_uri, method, body, headers, redirections, cachekey)
  File "/usr/lib/python2.7/site-packages/httplib2/__init__.py", line 1411, in _request
    (response, content) = self._conn_request(conn, request_uri, method, body, headers)
  File "/usr/share/anki/aqt/sync.py", line 467, in _conn_request
    conn.connect()
  File "/usr/lib/python2.7/site-packages/httplib2/__init__.py", line 1104, in connect
    raise SSLHandshakeError(e)
SSLHandshakeError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:661)

I tried removing Anki completely and then installing it again. It did not resolve the issue.

Any idea how this problem could be fixed?

Thanks in advance for your help.

If you need more information about the bug, feel free to ask.

  1. Support Staff 1 Posted by Damien Elmes on 13 Jan, 2018 10:15 AM

    Damien Elmes's Avatar
  2. 2 Posted by Pablo on 13 Jan, 2018 10:25 AM

    Pablo's Avatar

    Issue solved, thank you!

  3. 3 Posted by Henrique Domans... on 04 Nov, 2019 06:51 PM

    Henrique Domanski's Avatar

    Hey dude, how you solved it? I have the same problem...

  4. 4 Posted by Pablo on 04 Nov, 2019 11:09 PM

    Pablo's Avatar

    Hi Henrique Domans...

    My software repository from that time wasn't using Anki's latest version for Fedora 27.

    So I downloaded the latest version directly from the website : https://apps.ankiweb.net/ and installed it directly, instead of using the software repository.

    Hope it will solve your problem.

    If not maybe someone from Anki's Support Team might be able to help.

  5. Support Staff 5 Posted by Damien Elmes on 05 Nov, 2019 01:14 AM

    Damien Elmes's Avatar

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