audio Mac vs Windows 7

Greg's Avatar

Greg

11 May, 2013 03:07 PM

The audio from cards that I create using my Mac at work does not play on any of my windows machines at home.
I've checked that the audio files are downloaded in the syn process and that they will play outside of the application.
Anyone had this kind of issue.
Thanks

  1. Support Staff 1 Posted by Damien Elmes on 12 May, 2013 08:28 AM

    Damien Elmes's Avatar

    Please try restarting your computer. If the problems persist, please drag one of the audio files onto \program files\anki\mplayer.exe - does it play?

  2. 2 Posted by Gregory Bloom on 12 May, 2013 03:45 PM

    Gregory Bloom's Avatar

    Hi Damien,
    I restarted my computer but they still didn't play. I dragged several of
    the audio files to mplayer.exe and none of them would play.

  3. 3 Posted by Gregory Bloom on 12 May, 2013 03:56 PM

    Gregory Bloom's Avatar

    Damien, a quick update. I tried several more files an it seems that a few
    of them will play with mplayer.exe. I have attached an example file the
    does play and one that does not for you to look at. Hope this helps.
    Best
    Gregory

  4. 4 Posted by Gregory Bloom on 12 May, 2013 04:02 PM

    Gregory Bloom's Avatar

    Here are the files with the correct names. I don't know what happened with
    the upload to the forum.

  5. 5 Posted by Gregory Bloom on 12 May, 2013 04:55 PM

    Gregory Bloom's Avatar

    Hi Damien,
    I found the problem. Any file with foreign characters in the title will not
    be played, while all those without are being played. I guess the solution
    is the rename all of my files and drop all the foreign characters unless
    you know of a way to make mplayer.exe play file names with foreign
    characters.
    Best
    Gregory

  6. Support Staff 6 Posted by Damien Elmes on 13 May, 2013 03:46 AM

    Damien Elmes's Avatar

    Files with non-latin characters play fine on my machine. Perhaps changing this setting will help? http://www.microsoft.com/resources/documentation/windows/xp/all/pro...

    Another guess is that the unicode representation inside Anki does not match the representation on disk. Computers have different ways of representing accented characters, and the way OS X and Windows store those representations can differ. IIRC OS X will automatically convert to the on-disk representation, but Windows will not. ospalh, care to weigh in?

  7. Soren Bjornstad closed this discussion on 03 Jun, 2013 12:59 AM.

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