Bug Report

Matthew's Avatar

Matthew

28 Feb, 2013 12:31 PM

Got this when trying to import an Anki 1.2 deck into Anki 2.
Traceback (most recent call last):
File "C:\cygwin\home\dae\win\build\pyi.win32\anki\outPYZ1.pyz/anki.importing.anki1", line 25, in run File "C:\cygwin\home\dae\win\build\pyi.win32\anki\outPYZ1.pyz/anki.upgrade", line 127, in upgrade File "C:\cygwin\home\dae\win\build\pyi.win32\anki\outPYZ1.pyz/anki.collection", line 48, in init File "C:\cygwin\home\dae\win\build\pyi.win32\anki\outPYZ1.pyz/anki.media", line 36, in init WindowsError: [Error 5] Access is denied: u'c:\users\matt\appdata\local\temp\anki_temp\b9h_ad.media'

  1. 1 Posted by Soren Bjornstad on 28 Feb, 2013 09:02 PM

    Soren Bjornstad's Avatar

    Please reboot your computer and try again. If that does not help, take a look at the permissions on the folder listed in the path (if you don't understand how to do that, do you have a friend or administrator who could help you out?).

  2. Support Staff 2 Posted by Damien Elmes on 01 Mar, 2013 07:08 AM

    Damien Elmes's Avatar

    Some instances of this issue were fixed in 2.0.8, so please ensure you're on the latest version. If the problem persists and you can't wait for 2.0.9, please install Anki 1.2.8 from https://code.google.com/p/anki/downloads/list?can=1&q=&cols... and open the deck with that first, which will upgrade it to a state that it can be imported into Anki 2.

  3. Damien Elmes closed this discussion on 01 Mar, 2013 07:08 AM.

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