one profile file cannot open

chen li's Avatar

chen li

02 Jul, 2020 01:45 PM

Dear Sir,

I have been using Anki version 2.0.48 for a few years under username A on my windows 10.

Yesterday, I log onto my PC under username B and install the latest anki version in a new path.

It is strange that when I log out account B and log in back to account A, I can find that the new version appears on desktop on account A(old account).

Then I open the old anki to "profiles" tab. I have 6 individual profiles under this tab. But I find out that I cannot open one profile file.

When I open this specific profile file, anki quickly loads it but in less one second it goes back to "profiles" tab again

Any comments?


  1. Support Staff 1 Posted by Damien Elmes on 03 Jul, 2020 01:29 AM

    Damien Elmes's Avatar

    Please see the top of

  2. 2 Posted by chen li on 03 Jul, 2020 08:23 PM

    chen li's Avatar

    Hi Damien,

    I already delete the new anki version under a different user account ( account B).

    I only has old anki 2.0.48 under the old user account( account A).

    so there is no " downgrade" after I switch the profile.

    should I can just re-install the exact old version and be able to open all profiles?

    please remember---there are 6 profile files and only one cannot open and the remainings are OK.


  3. Support Staff 3 Posted by Damien Elmes on 04 Jul, 2020 12:02 AM

    Damien Elmes's Avatar

    You will need to install the new version again and follow the steps at the top of that page.

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